In the world of Below Deck, the charter guests always bring the drama. From outrageous requests to drunken antics, the crew of Below Deck have seen it all. Whether it’s dealing with lowballing tips or handling abusive guests, the crew works hard to ensure a good time for everyone on board. With spin-offs and expansions, the franchise has become a phenomenon, captivating audiences with its wildest guest moments. From shocking discoveries of drugs on board to inappropriate conversations and even jumping overboard, the crew and the guests alike make for unforgettable moments on the high seas.
Outrageous Requests
Helicoptering in rainbow gumballs
When it comes to working in the hospitality industry, you never know what kind of requests you’re going to get from guests. Some may be simple, like extra towels or a late check-out. But every now and then, there are those requests that make you do a double take, like the time a guest asked if we could helicopter in rainbow gumballs. Yes, you read that right. Rainbow gumballs. I mean, who wouldn’t want to see a helicopter showering colorful gumballs from the sky? Unfortunately, as much as we wanted to fulfill this whimsical request, it simply wasn’t something we could make happen. But hey, it’s always entertaining to hear what kind of wild ideas guests come up with!
Guest Complaints
Ensuring a good time for guests
As a hotel staff member, our top priority is always to ensure that our guests have a good time. After all, they are the reason we are here. We strive to create a pleasant and memorable experience for each and every person who walks through our doors. From greeting guests with a warm smile to providing attentive service throughout their stay, we do our best to cater to their needs and exceed their expectations. However, despite our best efforts, there are times when things don’t go as planned, and we receive complaints from guests. It’s in these situations that we listen attentively, apologize sincerely, and do everything in our power to make things right. It’s all about making sure our guests leave with a smile on their face and a positive impression of our establishment.
Dealing with drunk guests
One of the biggest challenges we face in the hospitality industry is dealing with drunk guests. While we want everyone to have a good time, it’s important to ensure the safety and well-being of our guests and staff. When encountering guests who have had a few too many drinks, our approach is to handle the situation delicately but firmly. We understand that alcohol can impair judgment and lead to unpredictable behavior, so our priority is to de-escalate the situation and ensure everyone’s safety. We may offer alternative accommodations for the night, arrange for a safe ride home, or even involve law enforcement if necessary. Our aim is to handle the situation in a respectful and professional manner, while always keeping in mind the best interests of our guests and staff.
Lowballing tips
Working in the service industry means relying on tips as a significant part of our income. While most guests are generous and appreciate the service they receive, there are always a few who try to lowball or even completely neglect tipping. It’s disheartening, to say the least, especially when we’ve put in our best effort to make their stay enjoyable. However, rather than dwelling on these few individuals who choose not to tip, we focus on the positive experiences we have with the majority of our guests. We believe in the power of good service and know that the genuine appreciation we receive from most guests is worth far more than any monetary tip. We continue to provide exceptional service, regardless of the tip we may or may not receive, because at the end of the day, our goal is to create memorable experiences for our guests and ensure their satisfaction.
Over-the-Top Tips
An unexpected decrease in tip
While we always strive to provide top-notch service, there are times when guests may not be fully satisfied, resulting in a decrease in their tip. It’s not easy to accept, especially when we’ve put in our best effort, but we understand that everyone has different expectations. Rather than taking it personally, we use it as a learning opportunity. We reflect on what could have been done differently and take any feedback to heart. Our aim is to continuously improve and provide better service to future guests, ensuring that their experience is nothing short of exceptional.
A packet of money taken back
In the hospitality industry, we occasionally encounter guests who may have a change of heart after leaving a tip. One unforgettable incident involved a guest who handed us a generous packet of money as a tip. We were elated, thinking it was our lucky day. However, to our surprise, the guest returned a few minutes later, asking for the money back. It was an uncomfortable situation for both parties involved, as we had already mentally imagined how that money would be put to good use. While it was disappointing, we obliged and returned the money with a smile. At the end of the day, we must respect our guests’ decisions, even if they leave us scratching our heads in disbelief.
Explosive Moments
Unexpected drug discovery
Working in a hotel, you never quite know what you’re going to come across. One particularly memorable incident involved an unexpected drug discovery in a guest’s room. Our diligent housekeeping staff stumbled upon a stash of illegal substances hidden within the guest’s belongings. It was a shocking moment for everyone involved, as we pride ourselves on maintaining a safe and secure environment for our guests. Following proper protocols, we immediately reported the incident to the authorities, who handled the situation swiftly and discreetly. It served as a reminder of the importance of vigilance and the need for thorough checks to ensure the safety and well-being of all our guests.
Forcing guests to leave immediately
As much as we want to provide a welcoming and enjoyable environment for all our guests, there are times when we have to make the difficult decision to force someone to leave immediately. This can happen if a guest displays aggressive or threatening behavior towards staff or other guests, putting everyone’s safety at risk. While it’s never an easy situation to handle, the safety of our staff and other guests is our utmost priority. We have protocols in place to handle such incidents, including involving law enforcement if necessary. Our goal is to resolve the situation quickly and efficiently, ensuring that everyone else can continue to enjoy their stay without any disruption.
Abusive guest behavior
Unfortunately, there are instances when we encounter abusive guest behavior. Whether it’s verbal or physical, such behavior is never acceptable and must be addressed promptly. Our first step is to ensure the safety of our staff and other guests by removing them from the situation. Once the immediate threat has been diffused, we take appropriate action, which may involve banning the guest from our establishment or, in severe cases, reporting the incident to the authorities. We have a zero-tolerance policy when it comes to abusive behavior, as we believe that everyone deserves to be treated with respect and dignity.
Repeat Offenders
Guests who return and cause trouble
In the hospitality industry, it’s not uncommon to encounter guests who become repeat offenders, causing trouble during each visit. While we believe in second chances, it’s important to maintain a safe and pleasant environment for all our guests. With repeat offenders, we take a proactive approach by closely monitoring their behavior and addressing any issues as soon as they arise. This may involve having open and honest conversations with the guest, explaining the expectations and consequences of their actions. In extreme cases, we may have to refuse future bookings or even ban them from our establishment altogether, ensuring the continued comfort and satisfaction of our other guests.
Wild Partiers
Hotel owner Steve Bradley
Every hotel seems to have that one notorious party animal, and in our case, it’s our very own hotel owner, Steve Bradley. He’s a larger-than-life character who loves to entertain and make sure everyone has a good time. From throwing extravagant parties in the hotel’s penthouse to surprising guests with impromptu performances, Steve is always looking for ways to amp up the fun. While his wild antics may raise a few eyebrows, they also create unforgettable memories for our guests. They can never quite predict what Steve will do next, but one thing’s for sure – there’s never a dull moment when he’s around!
Leaving a used condom on the nightstand
While most guests are respectful and treat our hotel rooms with care, there are always a few who take things a step too far. One incident that our housekeeping staff will never forget is the discovery of a used condom left on the nightstand. It was a shock to say the least, and certainly not the kind of surprise we were expecting. We pride ourselves on maintaining a clean and welcoming environment, so encountering such inappropriate behavior was disheartening. Our housekeeping staff handled the situation professionally but made sure to reinforce the importance of respect and cleanliness to all our guests. It serves as a reminder that we must continue to educate and remind our guests of the proper etiquette and behavior expected in a hotel setting.
Awkward interactions with crew
Being part of the hotel crew means that we often interact closely with our guests, and that can sometimes lead to awkward encounters. From accidental walk-ins on intimate moments to forgetting to knock before entering a room, we’ve experienced it all. These moments can be uncomfortable for both parties involved, but we always handle them with professionalism and grace. We apologize sincerely and reassure the guests that their privacy is of the utmost importance to us. It’s all about making sure that everyone feels comfortable and respected during their stay, even in those occasionally awkward situations.
Setting Boundaries
Captain and crew not tolerating certain behavior
When it comes to life on a cruise ship, there are certain behaviors that simply will not be tolerated by the captain and the crew. Safety and respect are paramount, and any actions that compromise either will be addressed swiftly. This includes activities such as excessive drinking, drug use, or harassment of any kind. Our crew members are trained to identify and respond to any behavior that goes against our standards, and they are empowered to take appropriate action, which may involve interventions, warnings, or even removal from the ship. We understand the importance of maintaining a safe and welcoming environment, and we are committed to upholding these standards at all times.
Drawing the line at going overboard
As much as we want our guests to have a good time on board, it’s crucial to draw the line at going overboard – both figuratively and literally. While indulging in a few cocktails and enjoying the lively atmosphere is part of the cruise experience, it’s essential to ensure that everyone’s safety is not compromised. Crew members are trained to monitor guest behavior and step in if it becomes excessive or poses a risk to themselves or others. It’s never an easy decision to make, but the safety and well-being of our guests and staff take precedence over everything else. We firmly believe that a memorable cruise experience can be had without going overboard, pun intended!
Swimming Incidents
Guest ignoring captain’s instructions
When it comes to swimming in the open sea during a cruise, safety is of utmost importance. The captain and crew are well-versed in the potential risks and take every precaution to ensure the safety of our guests. Despite these efforts, there are times when we encounter guests who choose to ignore the captain’s instructions and swim in unauthorized areas. It’s a dangerous situation that we take very seriously. Our crew members are trained to intervene immediately, providing clear and firm instructions to the guest and ensuring their safety. We understand the beauty and allure of swimming in the open sea, but ensuring the well-being of our guests is our primary concern.
Tensions with the Captain
Guests crossing boundaries
As a guest on a cruise ship, it’s important to understand and respect the boundaries set by the captain and crew. This includes following safety protocols, adhering to dress codes, and overall showing respect for the ship’s rules and regulations. However, there are instances when guests may cross these boundaries, whether intentionally or unintentionally. It’s important to remember that the captain and crew have the best interests of the guests and the ship in mind, and any instructions or interventions are made with safety and security as the top priority. It’s crucial for guests to trust and respect the decisions made by the captain and crew, as they have the experience and knowledge to ensure a smooth sailing experience for everyone on board.
Disobeying captain’s orders
In any organized setting, it’s essential to respect the chain of command and follow instructions from those in authority. On a cruise ship, the captain is the ultimate authority, responsible for the safety and well-being of everyone on board. Disobeying the captain’s orders can have serious consequences, both for the individual involved and for the overall operation of the ship. It’s important for guests to understand that the captain’s orders are not arbitrary but are made with the intention of ensuring a safe and enjoyable experience for all. By following the captain’s instructions, guests can contribute to a harmonious and worry-free cruise, allowing everyone to relax and make the most of their time on board.
Conclusion
Working in the hospitality industry, particularly on a cruise ship, can be both rewarding and challenging. From outrageous requests to explosive moments, we encounter a wide range of experiences and emotions. Our goal is always to ensure the comfort and satisfaction of our guests, but sometimes we have to navigate through difficult situations. We rely on our training, professionalism, and commitment to providing exceptional service to handle these challenges with grace and integrity. Despite the occasional bumps in the road, we believe that the memories we create for our guests and the relationships we build make it all worth it. So the next time you embark on a cruise or stay at a hotel, remember the hardworking staff behind the scenes, ready to make your experience as enjoyable as possible.
